No Matter the Channel, Danny Meyer’s Team Does It Right

The customer is the center of the universe and in a world of infinite choices, service is the ultimate differentiator.

And you can see that philosophy permeate Union Square Hospitality Group’s social media efforts in all the right ways. If you have ever heard me speak you know that I value engagement with customers over content creation and especially versus vanity metrics like reach, views or likes. Danny and his team demonstrate the correct way to do social media extraordinarily well. As with all good companies, the tone is set by leadership. And Danny does that in spades.

Even goofballs like me.
Notice the restaurants change based upon context and location.

If you develop a dialogue with me and take an interest in me, I’ll want to give you the business. It’s human nature. -Danny Meyer



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